Refund policy

Shipping Policy

• Orders are processed within 3-5 business days after payment is confirmed.
• We ship through trusted carriers; however, we are not responsible for delays caused by the postal service or unforeseen circumstances once the package leaves our facilities.
• Customers are responsible for providing the correct shipping address. We are not liable for orders shipped to incorrectly entered or incomplete addresses.
• If a package is returned to us due to an incorrect or unclaimed address, the customer will be responsible for covering the cost of reshipping.
• Once shipped, you will receive a tracking number to follow your order.

Return & Exchange Policy

• Due to the handmade and unique nature of our products, all sales are final.
• We do not accept returns, exchanges, or refunds.
• Please review product descriptions carefully before completing your purchase.
• If you receive a damaged or defective item, contact us info@taijewel.com within 48 hours of delivery with photos of the product and packaging so we can evaluate the situation.